CANCELLATION POLICY OVERVIEW

updated Nov 1, 2021

THIS IS AN OVERVIEW ONLY. PLEASE REVIEW TERMS & CONDITIONS FOR ADDITIONAL POLICIES.

CANCELLATIONS, DATE MODIFICATIONS AND REFUNDS

We reserve right to adapt our policies at any times to best protect our guests, our facilitators as well as preserve the long term sustainability of WhaleSpirit Sanctuary.

If you have to cancel, please inform us immediately by e-mail WhaleSpiritSanctuary@gmail.com. We will respond within two (2) to four (4) business days with a confirmation letter and outline the steps to take to continue the process. If you have not heard from someone from WhaleSpirit Sanctuary within five (5) business days it is your responsibility to follow up with WhaleSpirit Sanctuary if a written confirmation from WhaleSpirit Sanctuary had not been issued to your addressing your needs and your letter.

No changes can be considered accepted until issue of the change reference is generated which will be required to reference in any subsequent correspondence.

All cancellation, rescheduling and replacement charges will be based on the total cost of the WhaleSpirit Sanctuary accommodation(s). Any discount offer originally made will be void and not considered in the process.

Choosing to cancel or make any date modifications in bookings will be considered a cancellation of those dates.

181 or more before event: 
10% of deposits to date will be applied as an admin fee.
90% of deposits to date will be transferred as available credits to a new reservation – if the dates can be filled.

91 – 180 days before event: 

20% of deposits to date will be applied as an admin fee.
80% of deposits to date will be transferred as available credits to a new reservation – if the dates can be filled.

However, if travel restrictions* are imposed, then 100% of deposits will instead be made available as a credit for a future reservation.
Starting the day the current travel restrictions are released, the credits will be available for 12 months.

46 – 90 days before event: 
30% of deposits to date will be applied as an admin fee.
70% of deposits to date will be transferred as available credits to a new reservation – if the dates can be filled.

However, if travel restrictions* are imposed, then 100% of deposits will instead be made available as a credit for a future reservation.
Starting the day the current travel restrictions are released, the credits will be available for 12 months.

45 days or less before: 

All payments are applied as an admin fee.
If the dates can be filled – 50% will be transferred as available credits to a new reservation

However, if travel restrictions* are imposed, then 100% of deposits will instead be made available as a credit for a future reservation.
Starting the day the current travel restrictions are released, the credits will be available for 12 months.

Exceptions will be looked at on a case-by-case basis.
Thank you again for your patience and understanding. We look forward to sharing the beauty of WhaleSpirit Sanctuary at the “right time” amidst an epic age of global transformation.

*Travel Restriction Definition: 1) Hawaii prohibits* non-residences from entering the state or 2) State, Provence or Country prohibits* their residence from leaving their State, Provence or Country. 

• If a State, Provence or Country imposes a stay “Stay at home” order for their area and residence are still able to board a plane, will not constitute as a travel restriction.
• If a State, Provence or Country requires their residence to quarantine upon re-entering a State, Provence or Country will not constitute as a travel restriction.
• If a COVID test/vaccination is required to board a plane or arrive in Hawaii will not constitute as a travel restriction. 
• If a COVID test/vaccination is required upon entering or re-entering a State, Provence or Country will not constitute as a travel restriction.

ASSESSING CURRENT TRAVEL

60 days before event: WhaleSpirit Sanctuary will reassess the current travel restriction* situation and make a decision at that time if another travel restriction is clearly possible and modifying dates needs to be considered/is necessary.

A representative from WhaleSpirit Sanctuary may reach out, via email, to the ‘point of contact’ if we feel a discussion about modifying dates need to be considered. If you have not heard from a WhaleSpirit Sanctuary representative, it is your responsibility to contact WhaleSpirit Sanctuary inquiring the current status of your event dates and if date modification is an option/necessary.

• If WhaleSpirit Sanctuary is in agreement that date modification is necessary due to most current travel restrictions*, 100% of your current deposits/payment will be made available as a credit towards a future reservation.
• Starting the day the current travel restrictions are released, the credits will be available for 12 months.
Exceptions will be looked at on a case-by-case basis.

PRICE – Deposit and Payment

Your payment is in exchange for the accommodation(s), outlined on the website. Flight, transportation and additional services not outlined are not included.

Individual Vacation Rental – Payment:

• Must be paid in full at time of booking.

• Payment must be made on-line using PayPal, Credit Card, or wire transfer.

Retreat – Deposit and Payment:

First deposit of 50% is required at the time your reservation is confirmed.

Final payment is required 45 days prior to the reservation date and after we have assessed and current travel restrictions.

• Payment must be made on-line using PayPal, Credit Card, or wire transfer.

UNUSED SERVICES OR DAYS NOT ATTENDED

No refunds will be made for any unused services or if you choose not to attend certain days.

MOTHER NATURE, LIFE AND ANY OTHER OUTSIDE FORCES

The WhaleSpirit Sanctuary is subject to weather conditions. Mother Nature and other outside forces, including and not limited to travel to and from WhaleSpirit Sanctuary is not under our control. We are not responsible for any cancellations or delays outside of WhaleSpirit Sanctuary. We are unable to refund or pay compensation due to unavoidable occurrences including severe weather, transportation delays terrorist activity, natural disaster or fire.

We strongly encourage you to obtain travel insurance. We do not provide travel/program cancellation insurance that covers these eventualities.

PASSPORTS AND VISAS

It is solely your responsibility to ensure compliance with the entry requirements into the USA no refunds will be made if any situation results in your being denied entry.

DELAYS

WhaleSpirit Sanctuary is not responsible for delays at any stage of travel to or from the property. No credit will be given for missed days.