CANCELLATION POLICY OVERVIEW

updated June 10, 2020

 TEMPORARY POLICY MODIFICATIONS – due to global travel restrictions.

Our hearts go out to you, your family/friends, your businesses and clients as we know these times of transition can be challenging in one way or another for everyone.

Our goal has been, first and foremost, to remain heart-centered and act proactively vs reactively. We appreciate your patience and understanding; this is new territory for all of us and we must find ways to navigate this together.

Please know we are doing the very best we can. We have emailed and spoken to many facilitators/event organizers who have reservations with us. We have taken a lot of time to listen to your feedback. We have been staying up to date while observing how others in the retreat and vacation travel industry are managing this situation as well. We have also taken the time to work with our ethics and legal team to help find a solution that is fair to everyone given the situation.

We know and understand that this situation greatly impacts all of our businesses and livelihoods. We have spent considerable time communicating with many of you about ideas and options before finally coming to a solution. During our conversations, we have appreciated how most were very understanding of the situation as a whole and have given us feedback that although this is not an ideal solution for anyone, it is a fair one.

We will continue to monitor and reassess the situation and if anything changes, we will let you know. We appreciate your patience during these times as we are all learning in the moment how to work together, adjust, offer empathy to everyone, transform, and keep our hearts open.

IF AT THIS TIME YOU WISH TO RESCHEDULE/MODIFY DATES:

For reservations booked March 1 through July 31, 2020:

• Full Credit: If you choose to modify your dates, you will be given a full credit for the amount already paid. Those funds will be applied to a future booking through 2021. Your retreat/event will not be subject to the 2021 accommodation prices. We will have to increase the cleaning fees to reflect new required standards.

For reservations booked after August 1, 2020 through October 31, 2020:

• Full Credit: If you choose to modify your dates, you will be given a full credit for the amount already paid. Those funds will be applied to a future booking through 2021. Your retreat/event will be subject to the 2021 prices.

For reservations booked after November 1, 2020:

•Partial Credit: If you choose to modify your dates, 10% of the total cost will be charged as an admin fee. Remaining funds will be applied to any future booking through 2021. Your retreat/event will be subject to the 2021 prices.

IF AT THIS TIME YOU WISH TO CANCEL:

For those who wish to simply cancel their reservations, and not take advantage of the date mortification offer, our standard cancellation policy will apply – SEE BELOW: CANCELLATION OF RESERVATION IS POSSIBLE after 3 days of purchase:

Please note: As it has always been our policy, we encourage you to obtain the appropriate traveler’s insurance for your event prior to your booking to cover unforeseen/unexpected situations. Travel insurance may provide coverage for illness due to COVID-19 should you be diagnosed and prevented from travel at the time of your departure. Some travel insurances may or may not provide coverage for travel bans, quarantine, or fear of travel. Please be sure to always carefully read the policy coverages first for details. If you have traveler’s insurance for your reservation, we will gladly supply you with whatever information your insurance agent requires.

ADDITIONAL QUESTIONS:

What if I don’t know when I will be able to reschedule my retreat/event at this time?

We understand there will be many unknowns until the restrictions are lifted. The credit will be available when you are ready to make those decisions. You will be able to use the credit towards remaining available dates in 2021. We encourage you, even during these times of uncomfortable uncertainty, to find optimal dates sooner rather than later, before someone else does. When you are able to communicate with us which dates you choose, and if those dates are available, they will become your new dates and there will be nothing else you will need to do at that time.

How will the cancellation policy apply based on my new dates?

They will transfer with your credit and remain in stasis until you are the same number of days away from your new date. At that time, they will reinstate again and will be subject to the policies as stated.

Example: You are currently 92 days away from your retreat/event and choose to modify your dates to June 15, 2021. However, on January 10, 2021 you decide to cancel your retreat. Even though you are cancelling 6 months from your newly rescheduled dates, the cancellation policy in effect will be the category transferred from the original date modification. In this example – 92 days or the 90+ days prior to the start date category.

THIS IS AN OVERVIEW ONLY. PLEASE REVIEW TERMS & CONDITIONS FOR ADDITIONAL POLICIES.

In these Terms and Conditions, ‘you’, ‘your’ and ‘attendee’ refers to any person(s) named on the registration form (and anyone added at a later date) and ‘we’, ‘us’ and ‘our’ refers to WhaleSpirit Sanctuary.

PRICE – Deposit and Payment

Your payment is in exchange for the accommodation(s), outlined on the website. Flight, transportation and additional services not outlined are not included.

Individual Vacation Rental – Payment:

• Must be paid in full at time of booking.

• Payment must be made on-line using PayPal, Credit Card, or wire transfer.

Retreat – Deposit and Payment:

First deposit of 25% is required at the time your reservation is confirmed.

Second deposit of 25% is required within 120 days prior to the reservation date.

Final payment required within 45 days prior to the reservation date.

• Payment must be made on-line using PayPal, Credit Card, or wire transfer.

CANCELLATIONS AND REFUNDS

We have the right to change our policy at any time. Any changes will be reflected on future orders not current or past orders.

Upon a refund being processed please allow 5 to 15 business days for the transaction to post to your account. Transaction times may depend on the policies of your bank or credit card companies.

It is your responsibility, in writing (email is acceptable) to request the appropriate refund or credit.

If you have to cancel, please inform us immediately by e-mail [email protected] We will respond within two (2) to four (4) business days with a confirmation letter and outline the steps to take to continue the process. If you have not heard from someone from WhaleSpirit Sanctuary within five (5) business days it is your responsibility to follow up with WhaleSpirit Sanctuary if a written confirmation from WhaleSpirit Sanctuary had not been issued to your addressing your needs and your letter.

No cancellation can be considered accepted until issue of the cancellation reference is generated. You will be issued with a cancellation reference which will be required to reference in any subsequent correspondence.

All cancellation, rescheduling and replacement charges will be based on the total cost of the WhaleSpirit Sanctuary accommodation(s). Any discount offer originally made will be void and not considered in the refund process.

The following scale of charges will apply and exceptions will be looked at on a case-by-case basis:

CANCELLATION OF RESERVATION IS POSSIBLE within 3 days of purchase:

180+ days prior to the start date:

• 5% of the total cost and any PayPal fees will be charged as an admin fee and is non-refundable.

120+ days prior to the start date:

• 10% of the total cost and any PayPal fees will be charged as an admin fee and is non-refundable.

90+ days prior to the start date:

• 15% of the total cost and any PayPal fees will be charged as an admin fee and is non-refundable.

45+ days prior to the start date:

• 20% of the total cost and any PayPal fees will be charged as an admin fee and is non-refundable.

Less than 45 days prior to the start date:

• 25% of the total cost and any PayPal fees will be charged as an admin fee and is non-refundable.

CANCELLATION OF RESERVATION IS POSSIBLE after 3 days of purchase:

180+ days prior to the start date:

• 10% of the total cost and any PayPal fees will be charged as an admin fee and is non-refundable.

• If reservation can be filled: Remaining deposit (minus credit card/wire transfer fees) will be returned.

• If reservation cannot be filled: Deposit to date will be available as a credit for a future stay within 1 year.

120+ days prior to the start date:

• 20% of the total cost and any PayPal fees will be charged as an admin fee and is non-refundable.

• If reservation can be filled: Remaining deposit (minus credit card/wire transfer fees) will be returned.

• If reservation cannot be filled: Deposit to date is non-refundable.

90+ days prior to the start date:

• 30% of the total cost and any PayPal fees will be charged as an admin fee and is non-refundable.

• If reservation can be filled: Remaining deposit (minus credit card/wire transfer fees) will be returned.

• If reservation cannot be filled: Deposit to date is non-refundable.

45+ days prior to the start date:

• 40% of the total cost and any PayPal fees will be charged as an admin fee and is non-refundable.

• If reservation can be filled: Remaining deposit (minus credit card/wire transfer fees) will be returned.

• If reservation cannot be filled: Deposit to date is non-refundable.

Less than 45 days prior to the start date:

• 50% of the total cost and any PayPal fees will be charged as an admin fee and is non-refundable.

• If reservation can be filled: 50% of remaining payment will be given as a credit towards a future stay and, 50% of remaining payment (minus credit card/wire transfer fees) will be returned.

• If reservation cannot be filled: Payment is non-refundable.

UNUSED SERVICES OR DAYS NOT ATTENDED

No refunds will be made for any unused services or if you choose not to attend certain days.

MOTHER NATURE, LIFE AND ANY OTHER OUTSIDE FORCES

The WhaleSpirit Sanctuary is subject to weather conditions. Mother Nature and other outside forces, including and not limited to travel to and from WhaleSpirit Sanctuary is not under our control. We are not responsible for any cancellations or delays outside of WhaleSpirit Sanctuary. We are unable to refund or pay compensation due to unavoidable occurrences including severe weather, transportation delays terrorist activity, natural disaster or fire.

We strongly encourage you to obtain travel insurance. We do not provide travel/program cancellation insurance that covers these eventualities.

PASSPORTS AND VISAS

It is solely your responsibility to ensure compliance with the entry requirements into the USA no refunds will be made if any situation results in your being denied entry.

DELAYS

WhaleSpirit Sanctuary is not responsible for delays at any stage of travel to or from the property. No credit will be given for missed days.